JCPenney in Tukwila, WA Closed now

Reviews about JCPenney

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  March 25, 2020, by Michael Lindorff
  Well, let me start by saying that I am a 56 year old man. I volunteered to pick up a birthday gift for my friends cousin at our local South center Penney's. The gift was a Bisou Bisou velvet top in a neon green. Sounds easy, right? WRONG! Not being exactly familiar with the woman's department I toured the entire main floor looking for neon green tops. Now; to be fair, I had the Penney's website on my phone with the top that I was after. Couldn't find anything even close! Finally I waited in line at the nearest cashier and asked where to find the elusive top. I was told it should be in the Northeast corner by the entrance. I went back and searched the racks. Not a blessed neon top in sight. I found another employee and was informed that she worked in shoes and didn't know. I finally found a THIRD employee who wasn't sure but actually toured the store with me, without any luck. She finally checked the website and determined it was a "sale" item, so we headed for the sale racks. DO YOU HAVE ANY IDEA HOW MANY ITEMS ARE ON SALE? Most of the store....LOL!! We FINALLY found the top, and even in the right size. Yep, it was on sale for $19.99 from $44.00. The website has it listed for $13.20. When I went to pay, it rang up at $15.49!! I asked about the $13.20 and really didn't get an adequate answer. I paid for the top and, 45 minutes after arriving I was on my way home. Now really; with EVERYTHING seemingly on sale and the staff that doesn't really know where things are OR how to find them and "mystery" pricing!! IS IT ANY WONDER WHY PENNEY'S IS STRUGGLING TO STAY IN BUSINESS??
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  April 30, 2019, by Christopher Krona
  I recently went to this location to return some items purchased online. I approached a sales counter, and the employee rudely pointed me to another counter, explaining that she does not process online returns. In the past, you could return online items anywhere in the store - OK, maybe the policy changed. I went to the sales counter I was directed to, and the employee at that counter was also rude and clearly did not want to be there. She was moving slowly and giving attitude to each customer. I like the items Penney's sells, but experiences like this one make it hard to want to shop there.